Senior/Group Account Director, Client Experience
The Position
Are you a proactive, driven, self starter who excels at creating and implementing systems and processes that bring order to chaos? Do you excel under pressure and enjoy jumping from project to project? Do you struggle finding people that can keep up with you? Are you an analytical, deductive problem solver who loves working with data? Are you a calculated risk taker? If so,
fuoco is looking for you. Read on!
This senior account leader cultivates meaningful client relationships while leading and nurturing
teams that drive agency revenue and profitability. They adapt in any situation and capitalize on opportunities that benefit their team and the organization. This leader knows the most productive environments come when expectations are clear, accountability is measured, and work is both challenging and fun. The ideal candidate has proven account and team leadership chops, has
solved big problems, and is ready to focus on the future of fuoco with us!
What we're about
Be like Dolly: Inclusive / Kind and genuine / Humble and hard working / Problem solvers /
Active contributors to the greater good
Be Curious: Invested in understanding the “why” / Firm believers that asking questions is
a sign of strength / Lifelong learners / Challengers of ideas that don’t make sense
Be Present: When we’re here, we’re here / Hold space for what’s important / Respect
each other’s time
Be Your Whole Self: Embrace the diversity of our lived experiences / Make meaningful
connections at the intersection of vulnerability and transparency / Encourage each other
in work and life
You’ll love coming to work every day if you get, want, and have the capacity to:
- Lead, manage, and hold both yourself and others accountable
- Cultivate meaningful client relationships that last because they are rooted in trust and
mutual respect - Meet revenue and profitability targets for the agency
- Assure quality delivery in strategic approach and execution based on an understanding of
clients’ business goals and their customers’ needs - Elevate account leadership team performance by developing, mentoring and empowering
individuals to meet both the business’ goals and their personal potential - Serve as both a healthcare and marketing SME for a growing team
The Work
- Drive the vision of the account leadership team and its ability to lead high-quality,
collaborative, integrated and profitable client engagements - Serve on the senior leadership team, actively participating in the Entrepreneurial
Operating System planning and implementation process - Develop and grow relationships with clients’ leadership teams at the highest levels
- Continually deliver value to fuoco’s clients and capitalize on opportunities that drive
revenue and positive perception of the agency and its clients - Provide strategic oversight and management of senior-level client and partner
relationships beyond day-to-day operations - Orchestrate strategic marketing communications planning and implementation in
partnership with senior integrated marketing leader - Ensure flawless execution of all client projects by overseeing cross-functional teams in the
development, implementation and measurement of deliverables - Bring a professional and structured approach to client experience that reflects the
culture, service and capabilities of fuoco - Hire, train, develop and manage a high-performance account leadership team
- Become educated in client brands, customer base, business model and marketing
objectives and stay abreast of latest industry, client, and competitor developments - Leverage defined agency software/platforms to estimate and manage client scopes to
meet overall revenue and client profitability targets - Partner with other leadership team members to identify opportunities for process
improvements and help facilitate successful implementation across the organization - Ensure a collaborative approach internally and across agency partners to ensure happy
and productive working relationships
this role, you’ll be accountable to hit the following numbers each week:
- 90% on-time delivery of client projects
- 75% utilization rate among team
If you want to come to work, learn, and hit those numbers, you’ll be recognized and rewarded.
The Essentials
Experience
- 10+ years marketing/communications experience in an agency environment with
progressive career growth and minimum 5 years leading direct reports - Healthcare B2B client experience with measurable impact for those clients
- Demonstrable experience leading account teams, developing staff through change
and growth, and delivering on revenue and profitability targets - New business development experience with positive win rate and successful client
onboarding - BA or BS in PR/Media Relations, Communications, Marketing or related degree
Skills
- Sophisticated client service leadership and relationship cultivation
- Exceptional interpersonal, communications, and presentation skills (verbal, written
and over the phone) - Strategic plan development and project management skills
- Collaborative leader with proven ability to influence, coach and hold accountableboth direct and indirect reports
- Data synthesis to derive audience, industry, business, and competitive insights that
drive strategies - Budgeting and profitability planning, analysis and accountability
- Manage ambiguity, anticipate and mitigate issues, and solve complex problemswhile doing so with poise and proactivity
- Superior attention to detail with an eye to process definition and development
- Knows when to engage others for expertise or perspective
- Experience with marketing communications tools and platforms like Meltwater,
Sprout, HootSuite, Google Analytics, Pardot, HubSpot, WordPress, etc.
Intangibles
- Commitment to solving clients’ business challenges
- Self-starter, self-motivated and highly self-aware
- Thrives in fast-paced, entrepreneurial environment
- Demonstrated poise and professionalism
- Passion for strategy, culture, trends, impacting behavior, and inspiring others
- Excited by building and developing teams
To apply email a resume and cover letter to careers@growwithfuoco.com. No resumes will be considered without the completion of applicant survey.
The firestarters of fuoco
fuoco is a Nashville-based, national healthcare B2B marketing and media specialist agency whose
passion is doing work that’s meaningful for our clients, our employees, and our communities. We
are hell-bent on delivering an exceptional client experience with exceptional results. We bring
unparalleled healthcare B2B knowledge, sophistication and strategic thinking.
We all work together to help build a results-driven specialty agency with $10M in revenue fueled
by clients who value our expertise in strategy, storytelling and content development.
We specialize in helping healthcare B2B brands tell their stories, our sweet spot. If you want to
belong to a team that does that well every day, this company’s a great fit for you.
Our clients are healthcare CMOs, VPs, and Directors of Marketing, Communications, Sales and
Growth. If you have experience working with these types of clients, this role will be a great fit.
Our company runs on EOS purely. That means as a member of this team, you will have a leader who:
- Gives clear directions
- Makes sure you have the necessary tools
- Acts with the greater good in mind
- Delegates appropriately
- Takes time to truly understand your role and how you can help the company
- Makes their expectations clear
- Communicates well
- Has effective meetings
- Meets one-on-one with you quarterly or more, if needed
- Rewards and recognizes your performance
This also means that, as a member of this team, you will also embody these characteristics.
Position details: Full time exempt
Fuoco LLC is proud to be an Equal Opportunity/Affirmative Action employer. Fuoco LLC recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.